OK, here we go again. I just finished going through a long
process w/ you people about late fees and whatnot. I
thought we had this 'fees' thing taken care of, you guys
even transfered 39.00 to my cardxxxx, but what do I
find now? That I have a $1 balance on my other one. FOR WHAT? I
paid it off already! This has to stop, I just paid it and
this card had better remain at a $0 balance unless or
until I use it again. I am sick to death of all these
little charges, if this happens again, then why don't we
just cancel the card, because I'm tired of being nickle
and dimed like this. I await your response/excuse w/
baited breath.
Good morning, I appreciate your patience and apologize for
the delay in responding to you. As your credit card
company, we value your business and want you to be
completely satisfied with your credit card.
We apologize for any inconvenience.
If you are interested in any of the above options, please
send us an email reply.
We realize how hectic life can be and we would like to
provide you with some convenient online services and tools
to help you manage your account.
Thanks for the credit, I thought 39 clams was a bit
excessive, obviously. But I paid the late fee yesterday,
can't you guys recredit my checking acct which I used to
pay the charge?
Our records indicate that a late payment fee of $39.00 was
billed to your account, because a minimum payment of
$10.00 on your account was not received by the due date of
12/18/20--. We received your payment of $499.00 on
12/21/20-- which was past the due date.
So, am I to understand that if I pay the $56.69 balance, i
WILL then have a balance of ZERO? I'm not paying this to
just turn around and have even more of these ridiculous
charges. $39!! are you kidding me?! Absolutely
outrageous...
Vanil is who's running this operation, clearly 2 pre-0ccupied!
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